Refund policy
At Lissico Skin Care, we take pride in crafting high-performance skincare backed by dermatological science.
Every order is packed with care and undergoes strict quality checks before dispatch.
However, if you’re not completely satisfied, please review our return and refund guidelines below.
1. ELIGIBILITY FOR RETURNS
We accept return or replacement requests only if:
- The product you received is damaged, defective, or incorrect.
- The request is made within 7 days of delivery.
- The item is unused, unopened, and in its original packaging (including outer box, labels, and seals).
Due to hygiene and safety standards, we cannot accept returns on:
- Opened or used skincare products
- Items without original packaging or batch codes
- Free gifts, samples, or promotional items
2. HOW TO REQUEST A RETURN
To initiate a return, please email us at info@lissico.com with:
- Order number
- Product name and reason for return
- Photo or video of the received item (if damaged or incorrect)
Once approved, our team will share the return shipping instructions.
Products sent back without prior authorization will not be accepted.
3. REFUND PROCESS
After receiving and inspecting your returned item, we’ll notify you via email regarding the approval or rejection of your refund.
If approved:
- Refunds are processed within 7–10 business days.
- The amount will be credited to your original mode of payment.
- Shipping or COD charges are non-refundable unless the return is due to our error.
If your refund is delayed, please check with your bank or payment provider before contacting us again.
4. EXCHANGES
We replace items only if they are defective or damaged during transit.
If you need an exchange for the same product, email us at info@lissico.com within 5 days of delivery, including proof of issue.
5. ORDER CANCELLATION
Orders can only be cancelled before they are dispatched.
Once shipped, cancellation is not possible.
To cancel your order quickly, email us within 2 hours of purchase quoting your order number.
If your order has already been processed, you may still request a return once it arrives (as per our eligibility criteria above).
6. DAMAGED OR WRONG ITEM RECEIVED
In rare cases where you receive a damaged or incorrect item:
- Take clear photos or an unboxing video showing the condition upon delivery.
- Email them to info@lissico.com within 48 hours of delivery.
- We’ll arrange a replacement or refund at no extra cost after verification.
Your cooperation helps us maintain strict quality control.
7. NON-RETURNABLE / NON-REFUNDABLE ITEMS
The following cannot be returned or refunded:
- Opened skincare or cosmetic items
- Gift cards or e-vouchers
- Discounted sale items or bundled offers
- Personalized or special-order products
8. SHIPPING COSTS FOR RETURNS
- If your return is due to our error (defective, damaged, or incorrect item), Lissico Skin Care will bear the shipping cost.
- If returned for any other reason, the customer will need to arrange and bear the return shipping.
We recommend using a trackable courier service and retaining the tracking ID until refund confirmation.
9. LATE OR MISSING REFUNDS
If you haven’t received your refund:
- Recheck your bank account.
- Contact your credit card company or payment provider.
- If still unresolved, reach out to us at info@lissico.com for further assistance.
10. CONTACT INFORMATION
For any return, exchange, or refund inquiries, contact:
Lissico Skin Care
📧 Email: info@lissico.com
🏢 Address: B-7, Gopalnagar, Behind Jantanagar, Chandkheda, Ahmedabad-382424
📞 Phone: +91-8866876292
💳 GST No.: 24AAKCC1392A1Z3
11. CUSTOMER TRUST PROMISE
We understand skincare is personal.
Our goal is to ensure that every experience with Lissico builds confidence — not just in your skin, but in your shopping experience.
Your satisfaction and safety come first, always.
