Shipping policy
At Lissico Skin Care, we’re committed to ensuring your skincare reaches you swiftly and safely — just as it leaves our premises.
Each order is packed with care, verified for quality, and shipped via trusted logistics partners across India.
1. SHIPPING LOCATIONS
We currently ship to all major cities and serviceable pin codes within India.
If your address is not serviceable by our courier partners, we will notify you promptly.
2. SHIPPING TIME & DELIVERY ESTIMATES
- Orders are usually processed within 2-4 business days after payment confirmation.
- Estimated delivery time:
- Metro Cities: 2–8 business days
- Non-Metro / Remote Areas: 8-15 business days
Delivery times may vary due to factors beyond our control such as courier delays, weather, or local restrictions.
We do not guarantee exact delivery dates.
3. ORDER TRACKING
Once your order is shipped, you will receive an email and/or SMS with your tracking ID and a link to track your shipment in real time.
You can also log in to your Lissico account to view your order status at any time.
4. SHIPPING CHARGES
- Free shipping is offered on all prepaid orders above ₹999 within India.
- A standard shipping fee of ₹60 applies to orders below this threshold.
- Cash on Delivery (COD) orders may include an additional COD handling fee displayed at checkout.
All shipping costs are non-refundable once the order is dispatched.
5. DISPATCH & DELIVERY PROCESS
Once dispatched, orders are handled by our authorized delivery partners.
Delivery attempts will be made up to two times at your provided address.
If undelivered due to incorrect address, refusal, or unavailability, the order will be marked as RTO (Return to Origin).
Reshipping can be arranged upon request, subject to additional shipping charges.
6. DAMAGE OR LEAKAGE DURING TRANSIT
We take extreme care in packaging.
However, if your order arrives damaged, leaked, or tampered, please:
- Record a clear unboxing video before opening.
- Email it to info@lissico.com within 48 hours of delivery.
- Our team will review and arrange a replacement or refund as per our Refund Policy.
7. ORDER CANCELLATION & ADDRESS CHANGE
Orders can be cancelled or modified only before dispatch.
If you need to change your shipping address, contact us within 2 hours of placing your order at info@lissico.com.
Once shipped, changes cannot be made.
8. DELAYS & FORCE MAJEURE
We are not liable for shipping delays caused by factors such as:
- Courier or logistics disruptions
- Weather conditions
- Lockdowns or local restrictions
- Customs or regulatory delays
We will do our best to notify you if any significant delay occurs.
9. CONTACT INFORMATION
For any questions about your shipment or delivery:
Lissico Skin Care
📧 Email: info@lissico.com
🏢 Address: B-7, Gopalnagar, Behind Jantanagar, Chandkheda, Ahmedabad-382424
📞 Phone: +91-8866876292
💳 GST No.: 24AAKCC1392A1Z3
10. OUR PROMISE
At Lissico, we treat every package as an extension of our care — sealed with precision, backed by dermatological science, and delivered with love.
Your satisfaction begins the moment your order leaves our hands.
